The products I create are tailored especially for you. Please take a moment to review my size charts as I am unable to accommodate returns or exchanges. However, there’s a silver lining – my on-demand production minimizes waste compared to traditional methods, contributing positively to the environment.
While returns or exchanges are generally not facilitated, exceptions are made if there is an issue with your order. In such cases, kindly inform me by sending an email to support@onlinenico.shop
Do you offer refunds?
Refunds are exclusively extended to customers who receive incorrect or damaged items. Should either of these scenarios apply, reach out to me at support@onlinenico.shop, attaching photos of the faulty/damaged items, and I will promptly address the issue.
Can I exchange an item for a different size/color?
Presently, I do not offer exchanges. If you are uncertain about sizing, refer to my sizing charts available in the product description section for each item on my store. In the rare event of a mislabeled item, notify me at support@onlinenico.shop within a week of receiving your order. Include your order number and photos of the mislabeled item, and I will either send a replacement or issue a refund.
I received a wrong/damaged product, what should I do?
In the unfortunate event that your ordered product arrives damaged, promptly email me at support@onlinenico.shop within a week. Provide photos of the damaged product, your order number, and any additional order details. I will strive to provide a resolution as quickly as possible.
How do I track my order?
A tracking link will be sent via email when your order ships. For any inquiries about tracking or shipments, contact me at support@onlinenico.shop.
For lost packages, claims must be submitted within 2 weeks of the estimated delivery date. Claims identified as my error will be covered at my expense.
Returns
If you observe any issues with the products or your order, contact me at support@onlinenico.shop with photos of faulty/damaged items, and I will address the matter.
The default return address is the Printful print-on-demand facility. This facility must be used as the return address.
Ensure the provided address is adequate; insufficient addresses may lead to return shipment costs. Unclaimed shipments returned to my facility will also incur reshipment costs. I do not refund orders due to buyer’s remorse. Returns for products and size exchanges are at your expense and discretion.
Notification for EU consumers
As per Article 16(c) and (e) of Directive 2011/83/EU, returns may be refused for personalized goods or unsealed items unsuitable for return due to health or hygiene reasons. I reserve the right to refuse returns at my discretion.
This policy is governed and interpreted in accordance with the English language, irrespective of translations made for any purpose.
For inquiries regarding refunds and returns, contact me at support@onlinenico.shop.